Join Pinja in building a more sustainable tomorrow!

Service Manager, Maintenance Solutions

At Pinja, we work on digitalization projects in production and maintenance, offering our customers a ready-made ecosystem of systems to support their operational development. 

Our Novi by Pinja maintenance management system currently serves hundreds of customers across various industries, both in Finland and internationally. Our clients are industry-leading companies committed to improving their competitiveness through digital solutions. 

In these partnerships, Pinja acts not only as a system provider but also as a development partner, thanks to our strong expertise and in-depth industry knowledge.

What will you do?

As a proactive and customer-focused Service Manager you will take ownership of assigned maintenance accounts. This role is about ensuring customers get consistent value through seamless service delivery, strong relationships, and continuous improvement.

You’ll be the go-to person for your customers, handling day-to-day needs, small system changes, and identifying ways we can serve them better. You won't lead project teams, but you'll make things happen through hands-on problem-solving and close collaboration with our internal experts.

Your workdays will include preparing offers and follow-up services for existing customers, managing small service requests and system configurations independently, and leading regular account reviews and check-ins. You’ll also track contract terms, billing accuracy, and service expectations, identify development needs and hand them off to the right teams, and support larger accounts together with Account Directors when needed.

What you'll focus on

• Own and grow customer relationships across delivery, support and development
• Ensure service quality through small-scale configs and delivery tasks
• Work with production, R&D, and support to keep operations smooth
• Drive customer satisfaction by responding proactively to needs and feedback

What helps you succeed in this role:

• Experience in managing B2B customer relationships within a technical or service-oriented environment
• Ability to independently handle daily service tasks and system configurations
• Good communication skills and a reliable approach to following through on commitments 
• A proactive attitude with the ability to take ownership, solve problems effectively, and enjoy getting things done
• Willingness to travel
• A good understanding of technical solutions is required
• Familiarity with the manufacturing industry or experience in maintenance is advantageous
• Language skills and experience working on international projects are a plus.

Who are we? A diverse family of #datalovers.

We are IT-professionals from the North with diverse skills and knowledge. We are proud of our close-knit family, where everyone dares to be themselves. A culture of happiness and belonging is our heritage we pass on from one generation of professionals to the next.

We <3 data. It is coded in our DNA. We future-proof our customers’ businesses by creating knowledge out of data. From day one, you will be a full-hearted data lover along with hundreds of colleagues.

Get to know daily life at Pinja through the career stories of Ismo, Antti and Henna.

What do we do? We are building a sustainable world byte by byte.

For our clients, we are a full-service partner in everything that data and digitalization can achieve. We ensure the success of our clients through in-house SaaS products and services.

The data we work on helps to make people & planet positive decisions. Reduce emissions and environmental footprint, improve circular economy, improve the production lifecycle, make traffic safer, and much more. We build a sustainable world, together, every day.

Want to learn more about us?

• Read our blog to get to know Pinjans
• See our impact on sustainability
• Learn more about Pinja as a company

Recruitment Process

This position is open until June 30th, 2025.
We will review applications during the application period and may fill the position as soon as we find the right candidate. We look forward to receiving your application 💚

The position can be carried out remotely, in a hybrid model, or on-site – depending on your preference.

For more information, please contact:

Ville Vilhu
Director, Maintenance
+358 40 537 9575
ville.vilhu@pinja.com

If I don’t answer your call, I’ll do my best to call you back as soon as I’m available. I aim to respond to emails within a few working days. Let’s stay in touch! 👋