Join Pinja in building a more sustainable tomorrow!

Customer Manager, Maintenance Solutions

At Pinja, we work on digitalization projects in production and maintenance, offering our customers a ready-made ecosystem of systems to support their operational development. 

Our Novi by Pinja maintenance management system currently serves hundreds of customers across various industries, both in Finland and internationally. Our clients are industry-leading companies committed to improving their competitiveness through digital solutions. 

In these partnerships, Pinja acts not only as a system provider but also as a development partner, thanks to our strong expertise and in-depth industry knowledge.

What will you do?

As a proactive and customer-focused Customer Manager, you will take ownership of assigned maintenance accounts and ensure customers gain consistent value from our services. You are responsible for recognizing commercial opportunities within your accounts, initiating discussions, and driving growth — either by preparing offers and following-up services, or by-passing qualified leads to our sales colleagues. In addition, you will track contract terms, billing accuracy, and service expectations, identify development needs and route them to the right teams, and support larger accounts together with Account Directors when needed.

You will be the trusted partner for your customers, meeting them regularly on-site in Finland and occasionally abroad. By understanding their business and development needs, you will help them succeed and grow together with Pinja. As the go-to person for your customers, you will take care of their day-to-day needs, manage small system changes, and proactively identify ways to serve them better. You won’t lead project teams, but you will make things happen through hands-on problem-solving and close collaboration with our internal experts.

What you'll focus on

• Identifying new needs, own and grow customer relationships across delivery, support and development

• Taking ownership of customer accounts and leading regular reviews and check-ins

• Ensure service quality through small-scale configs and delivery tasks

• Collaborating with production, R&D, and support teams to ensure smooth operations

• Drive customer satisfaction by responding proactively to needs and feedback

• Supporting larger accounts together with Account Directors when needed

What helps you succeed in this role:

• Experience in managing B2B customer relationships within a technical or service-oriented environment

• A good understanding of technical solutions. Experience in or strong understanding of the manufacturing industry is a major advantage.

• A commercial mindset with the ability to recognize opportunities and drive growth

• Ability to independently handle daily service tasks and system configurations

• Good communication skills both in Finnish and English, and a reliable approach to following through on commitments 

• A proactive attitude with strong problem-solving and ownership-taking ability

• Willingness to travel

Who are we? 

A diverse family of #datalovers.

We are IT-professionals from the North with diverse skills and knowledge. We are proud of our close-knit family, where everyone dares to be themselves. A culture of happiness and belonging is our heritage we pass on from one generation of professionals to the next.

We <3 data. It is coded in our DNA. We future-proof our customers’ businesses by creating knowledge out of data. From day one, you will be a full-hearted data lover along with hundreds of colleagues.

What do we do? We are building a sustainable world byte by byte.

For our clients, we are a full-service partner in everything that data and digitalization can achieve. We ensure the success of our clients through in-house SaaS products and services.

The data we work on helps to make people & planet positive decisions. Reduce emissions and environmental footprint, improve circular economy, improve the production lifecycle, make traffic safer, and much more. We build a sustainable world, together, every day.

Learn more about Pinja as a company

As a Pinjan, you get several benefits

• The basics are in place: comprehensive occupational health care and insurance

• We support staff well-being: snack, lunch, recreational/sports, commuting, massage, and dental benefits.

• We invest in staff development: 10 working days per year for skills development and a wide range of training at Pinja Academy

• Other benefits: Phone benefit, small bonuses and recruitment bonuses

• We focus on community: monthly events and breakfasts, site-specific sport shifts and team days

• The tools you want: You can choose your tools and get an ergonomic workstation for your office or home.

And many more! Find out more about the dozens of Pinja's employee benefits →

Recruitment Process

This position is open until October 13th 2025, at 23:59.

We will review applications during the application period and may fill the position as soon as we find the right candidate. We look forward to receiving your application 💚

The position can be carried out remotely, in a hybrid model, or on-site – depending on your preference.

For more information, please contact:

Ville Vilhu
Director, Maintenance
+358 40 537 9575
ville.vilhu@pinja.com

If I don’t answer your call, I’ll do my best to call you back as soon as I’m available. I aim to respond to emails within a few working days. Let’s stay in touch! 👋