Service Manager, Bioenergy

We are looking for a Service Manager to maintain and further develop our customer relationships in Bioenergy business unit.

Bioenergy business unit provides market-leading product and service for Supply Chain Management in the energy production business, Once by Pinja. 

The success and long term customer engagement in Finland and abroad are accomplished by a team of professional Service Managers.

As a Service Manager, you will:

• Work in active, daily collaboration with customers.
• Ensure smooth production operations and service reliability.
• Recognize and realize after-sales potential.
• Manage customer projects and drive their development.
• Cooperate closely with our development teams to enhance our products.

What helps you succeed

Strong customer collaboration skills, curiosity and problem-solving ability are key assets in this role. You should also bring:

• Proven capability in service management, encompassing service delivery oversight, incident and problem management, and a commitment to continuous improvement and customer satisfaction. Familiar with ITIL practices and ensuring that service performance meets agreed SLAs and KPIs.
• Additionally, advanced project management skills, including experience in planning, executing, and delivering digital or business transformation projects on time and within scope. Skilled in stakeholder management, risk assessment and resource coordination.
• Demonstrated business acumen and a solid understanding of customer business processes, ideally within supply chain management or the energy industry.
• Ability to learn quickly and translate customer needs into practical and value-adding digital solutions.
• Excellent communication, collaboration, and IT skills, enabling effective interaction between technical experts and business stakeholders.
• Fluent in Finnish and English, both written and spoken.

You understand your customers’ supply chain and production structures and can identify areas for improvement and growth. You are also aware of your customer agreements and ensure they are fulfilled with quality and care.

Why join Once by Pinja

Once by Pinja offers you the chance to grow as a professional while working with a leading solution in the energy industry. You’ll be part of a skilled and supportive team developing smarter, more sustainable fuel supply chain management.

Your future team consists of 7 other colleagues, so you'll always have help close by if needed. Our Bioenergy Unit consists of 40+ people working in different roles but towards a common goal. Our team members work mainly in Jyväskylä and Tampere, but many are also working remotely.

At Pinja, we continuously improve our ways of working, invest in learning and encourage career growth through job rotation across products and projects. It’s meaningful work with real impact: together we build better and more efficient operations, one decision at a time.

As a Pinjan, you get several benefits 

At Pinja, we believe in supporting our employees so they can focus on what they do best: creating innovative, sustainable solutions. Our benefits are designed to ensure your professional development, well-being, and work-life balance are prioritized in a flexible and community-focused environment. We offer a comprehensive package, including the following key benefits:

• We invest in staff development: 10 working days per year for skills development and a wide range of training at Pinja Academy.

• Versatile working models: Flexible working – 100% remotely, as a hybrid, or from one of our offices around Finland (9 locations).

• The tools you want: You can choose your tools and get an ergonomic workstation for your office or home.

• We support staff well-being: Comprehensive occupational health care and insurance, plus benefits for snack, lunch, recreational/sports, and commuting.

• We focus on community: Monthly events and breakfasts, site-specific sport shifts and team days.

Learn more about life, careers and benefits at Pinja.

Join Pinja to build a sustainable world byte by byte!

Being a Pinjan in a nutshell

Who are we? We are IT-professionals from the North with diverse skills and knowledge. We are proud of our close-knit family, where everyone dares to be themselves. There are already over 500 data lovers in our family, with over 30 nationalities.

We <3 data. It is coded in our DNA. We future-proof our customers’ businesses by creating knowledge out of data. For that reason, Pinjans are called data lovers.

What do we do? For our clients, we are a full-service partner in everything that data and digitalization can achieve. We ensure the success of our clients through in-house SaaS products and services. Our mission is to build a sustainable world byte by byte.

Recruitment process

The application period is open until 7.12.2025 23:59.

We review applications already during the application period and will reach out as soon as we move forward with your application. Submit your application soon, and you can be part of our team and our data lovers story! 💚

For more information, please contact:

Jouko Metsola
Service Team Leader
+358 40 772 0118
jouko.metsola(at)pinja.com

The best way to reach me is by email on weekdays. Let’s be in touch!